Return & Refund Policy – Exodia

Returns

We offer a 30-day return policy, meaning you have 15 days after receiving your item to request a return.

Return Conditions

To be eligible for a return, your item must be:
✅ Unworn and unused
✅ With all original tags attached
✅ In its original packaging

How to Request a Return?

• Contact us at exodia.at.tunisia@gmail.com to submit your return request.
• If your return is approved, we will send you instructions on how and where to send your item.
• Note: Items returned without prior approval will not be accepted.

📩 For any questions regarding returns, contact us at exodia.at.tunisia@gmail.com.

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Damages & Issues

Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

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Non-Returnable Items

We do not accept returns for:
❌ Sale items or gift cards
❌ Customized or personalized items
❌ Hygiene or personal care products

💡 Unsure if an item is eligible for return? Contact us before making a purchase.

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Exchanges

If you wish to exchange an item, follow these steps:
1️⃣ Return the item following our return process.
2️⃣ Once the return is approved, place a new order for the item you want.

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Refunds (Cash on Delivery – COD)

Since payments are made via cash on delivery (COD), refunds cannot be automatically credited to your payment method. Instead, you can choose:
✅ Store credit for future purchases
✅ Cash refund, which must be collected in person or sent via a local transfer

⏳ If you have not received your refund after 5 business days, contact us at exodia.at.tunisia@gmail.com.